Miraya
Customer Operations Intelligence
Understand customer requests, retrieve context, answer questions, execute actions, manage conversations, coordinate support processes, and connect customer communication with business systems.
Execution Flow
Every customer interaction flows through a structured pipeline — observable, governable, and improvable.
Customer Request Received
Multi-channel intake: email, chat, web forms, phone transcripts, social media
Intent Understanding & Classification
Semantic parsing, entity extraction, sentiment analysis, urgency scoring, routing classification
Context Retrieval
Customer history, account data, previous interactions, knowledge base lookup, policy retrieval
Business Knowledge Application
Rule evaluation, SLA matching, escalation logic, product knowledge, procedural compliance
Action Execution & Response
Ticket creation, order modification, refund processing, knowledge article delivery, human handoff
Conversation Continuation
Follow-up scheduling, satisfaction tracking, context persistence, proactive notifications
Core Capabilities
Intent Classification
99%+ accuracy on domain-specific taxonomies with confidence scoring
Contextual Retrieval
Hybrid search across structured CRM data and unstructured knowledge bases
Action Execution
Safe tool execution with rollback, idempotency, and human approval gates
Governance & Compliance
PII redaction, audit trails, data residency, SOC 2 controls, approval workflows
Observability
Full trace visibility, latency percentiles, error rates, quality evaluation, cost tracking
Continuous Learning
Feedback loops from resolutions, agent self-improvement, knowledge gap detection
Systems Connected
Miraya integrates with your existing stack — no rip-and-replace required.
Communication
- Email (Gmail, Outlook)
- Chat (Intercom, Zendesk, Custom)
- Phone (Twilio, Aircall)
- Web Forms
- Social Media APIs
CRM & Ticketing
- Salesforce
- HubSpot
- Zendesk
- ServiceNow
- Freshdesk
- Linear
- Jira
Knowledge
- Confluence
- Notion
- SharePoint
- GitBook
- Custom Knowledge Bases
- PDF/Document Stores
Business Systems
- ERP (NetSuite, SAP)
- Billing (Stripe, Chargebee)
- Shipping (ShipStation)
- Calendar (Calendly, Google)
Built on QUACK & Nextmos
Miraya runs on the QUACK runtime for planning, tool execution, permissions, and observability. Nextmos provides persistent customer memory, conversation history, and learned procedures across sessions.
Deploy Miraya in Your Operations
Start with a scoped pilot. Measure resolution rates, handle time, and customer satisfaction.
Request Pilot →